Santa Clara, CA

Job Description


Clinical and Operations Administrator | COO – Behavioral Health Center– SANTA CLARA, CA



Administrator serves as the GM over clinical and operations for established inpatient psych facility. EXCEPTIONAL team and facility

Open due to retirement.    HIGHLY VISIBLE and strategic role has an amazing opportunity to influence quality of care.

Collaborates with the medical group staff in the development and execution of strategic plans, providing quality care, and managing cost-effective services which are aligned with federal, state, and local regulations.

Responsible for achieving the strategic vision for nursing in their assigned areas of accountability. Responsible for the quality of nursing care and services to patients in their assigned areas of responsibility. Maintains key Relationships with Clinical and Administrative Director peers.

Serves as the supervisor & role model for the whole clinical team & meets regularly w/ staff to monitor the milieu & the care provided to individual patients. Assures that the facility is in compliance w/ regulations & directives of the JCAHO, DMH, DHS, & LPS Mental Health laws & w/ a special focus on ensuring that patient rights are protected at all times. Provides safe, effective & efficient implementation of direct care in accordance w/ established policies, procedures & standards of care, including non-violent crisis intervention techniques & psychiatric rehabilitation principles when called on to do so.

Collaborates w/ CNO & other medical center mgmt in identifying & implementing innovative models & best practices w/ an emphasis on quality of care, service improvements & cost reduction. W/ TPMG partner, directs development & implementation of quality & utilization standards across the continuum of care to ensure coordinated plans of treatment, patient focused delivery of services & cost effective utilization of necessary services. Builds trust w/ the nursing team through visibility. Coordinates w/ TPMG to provide for the seamless transition of patients across the continuum of care. Establishes partnerships w/ facility leadership groups. In collaboration w/ medical staff & facility leadership ensures a superior care experience & a safe environment w/ patients & staff.

  • Ensures policies, practices, & procedures comply w/ administrative, legal & regulatory requirements of the Health Plan contract & governmental & accrediting agencies. Provides clinical & professional oversight for areas of accountability. Oversees the development of department standards as identified by regulatory agencies including policies & procedures. Develops services that achieve a high level of customer satisfaction w/ emphasis on customer service, highest standards of quality & innovation. Maintains a state of continuous regulatory readiness. Manages & resolves human resource, labor relations, employee & department safety & risk mgmt issues. Enhances nursing practice & patient outcomes through the effective use of clinical practice & GRASP committees.
  • Assures successful implementation of organizational strategies such as Hospital Efficiency, Work Place Safety, Supply Cost Initiative including OR Back-log, Patient satisfaction.
  • Directs the budget & resource allocations for designated departments.


 Minimum five (5) years of inpatient psychiatric experience.

 Minimum five (5) years of progressive management experience required.

Bachelor of Science in nursing, social work or other health related field.

License, Certification, Registration – CA  Clinical licensure as an RN, LCSW, LMFT or Psychologist

  • Current knowledge of mental health law and of the Joint Commission Standards of inpatient psychiatric treatment is required.
  • Skill in supervision of professional and paraprofessional staff, including making assignments and assisting with counseling and evaluations is crucial.
  • Knowledge of state and local regulations and APA standards as they relate to client treatment, patient rights and client/patient confidentiality, and other ethical issues.
  • Excellent interpersonal communication skills.
  • Demonstrated ability to lead and manage through influence and change.
  • Demonstrated knowledge of federal and state laws and regulations such as: Knox-Keene Act, Federal HMO Act, Nurse Practice Act, The Joint Commission, and all applicable Medicare and Medi-Cal regulations.
  • Must be able to work in a Labor/Management Partnership environment.
  • Demonstrated ability to achieve results in a union environment.
  • Proven ability to deliver results for meeting organizational objectives.
  • Proven ability to work effectively with Labor.
  • Must be able to work in a Labor/Management Partnership environment.


Preferred Qualifications:

  • PhD/Psy.D in Psychology from an accredited university or professional school strongly preferred.
  • Based upon extent of qualifications, a Master’s degree with LCSW certification may be considered.
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