Seattle, WA
Posted:

Job Description

DIRECTOR, Operations for Transition of Care | Continuing Care  (RN) – Seattle, WA (on site)

NATIONWIDE RELOCATION is offered. 

 

Operationalize TRANSITIONS OF CARE for home health and hospice division from hospitals, SNF’s, and all avenues of post acute operations.  Supporting SR DIRECTOR, CONTINUING CARE, will travel between three branches and local sites in Greater Seattle.

 Provide leadership, strategic direction, budget and performance accountability for multiple functions and lines of business. Functions could include, but not be limited to, pre-service, post-service, customer service, membership, training, compliance and audits. Serve as the single point of accountability for assigned functions and line of business operational performance, working collaboratively with internal partners and clients as appropriate. Develop, plan, lead, execute and monitor multiple and varied projects and operational policies that lead to continuous improvement, ongoing efficiencies and excellent service to health plans,  internal and external constituents. Participate in development of strategy that supports enterprise-wide strategy. Accountable for management of staff, infrastructure, budget, performance and service levels. Participate in development of formal succession planning across operations teams.

 Collaborate with service line leaders for specialty services, primary care, urgent care, pharmacy, laboratory, behavioral health, ancillary services, our partner hospitals and business operations to assure that all services are aligned with the needs of our patients.

Assure regional post -acute services provides quality care, access, and service within available budgeted funds and in a way that results in a consistently superior customer experience. Resolve system issues within and across services.

Develop, plan, lead, execute and monitor multiple and varied projects and operational policies that lead to continuous improvement, ongoing efficiencies and excellent service to internal and external constituents. Direct and apply Lean practices across the value stream to continually improve processes and outcomes.

Participate in the development of strategic plans. Works with the Senior Director in leading the implementation of strategic plans, annual goals, work plans, policies and budgets services in a way that is consistent with the business plans.  Communicate and model the vision of the organization, division/subdivision, and/or district. Establish and communicate program direction. Link budget decisions and resource allocations to strategic initiatives.

Qualifications:

RN – WA license by date of hire

Minimum eight (8) years of progressively responsible health care management including demonstrated success in managing staff and financial resources.

Bachelor’s degree in business, health care administration, or related field

Demonstrated success in managing financial resources, identifying and meeting customer requirements, selecting and developing managers, and working effectively with medical staff

Identifying and meeting customer requirements, selecting and developing managers, and working effectively with staff.

 

Knowledge of health care delivery system operations, clinical care and services, and associated regulatory requirements.

Knowledge of modern health care management in an integrated health care delivery system.

Ability to select, develop and direct effective managers including those in a matrix relationship, or on project teams; record of positive relationships with providers, managers and staff that strengthen engagement, quality and service.

Ability to manage projects and initiatives.

Demonstrated skills in financial management; ability to go “beyond the numbers” in determining a care delivery system’s business practices, cost-reduction and productivity strategies

Human resources management and development – leadership effectiveness

Ability to constructively challenge established ways of doing things and lead change

Prefer:

Three (3) to five (5) years of experience in a clinical setting.

Three (3) years of experience managing clinical staff, including management level personnel

Centralized inpatient and outpatient, post-acute management and or administrative experience

Master’s degree in Nursing Administration and/or Master’s degree in Nursing

Case Management Certification (CCM)

Knowledge of regulatory requirements

Knowledge of health maintenance organizations and managed care environments.

 

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