East Providence, RI
Posted:

Job Description

 
IMMEDIATE NEED! Customer Service Rep needed for growing global automotive manufacturer. 

REQUIREMENTS:

The requirements for this position are 5+ years’ experience in a customer service role for a manufacturer, Ideally seeking someone with experience in automotive manufacturing industry. 

RESPONSIBILITIES:

  • Timely response to customer inquiries: Answer questions in a timely, efficient and customer friendly manner.
  • Help in producing standard proposals for the customer base.
  • Thorough knowledge of departmental procedures and policies including: billing, statements, adjustments, product knowledge, installation service changes, disconnects,
    trouble calls, updates to customer information, credit checks, and payments
  • Thorough and efficient knowledge of current billing systems to include; the ability to
    enter all work orders, billing, adjustments, updates to customer information, and account
    documentation.
  • Thorough understanding of services including pricing, features, and benefits; Determining customer needs and matching service needs
  • Understanding of specific automotive, commercial, and or medical sub contracting a
    plus.
  • Excellent communication skills, listening, paraphrasing, and customer education.
  • Developing a positive and professional rapport with both internal and external
    customers.
  • Communicating areas of concern to departmental supervisors or managers.
  • Appropriately refer information or customer inquiries to the correct department.
  • Demonstrated experience in a position that requires independent action and follow up.
  • Team oriented results and working within a team structure is a must.
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