Norwood, MA

Job Description


We are seeking an Operations Systems Specialist focused in manufacturing and supply chain areas. This is an operational role within the Operations business department. The successful candidate will need to be technically savvy with ERP systems to diagnose issues with system data as well as train, teach and support users developing them into super users. You will work closely with production managers and supervisors to design and implement tactical, physical processes on the plant and warehouse floor that will reduce errors by operators in keeping the ERP data accurate. This role will work closely with multiple external departments including Business Operations, IT, and Finance to ensure end to end business processes function with accuracy. You will perform reporting, reconciliation, and corrective transactions in the system. As we look to move to a new ERP in 2022, you will play a key role in the design, testing and implementation of the new system. This is a 5 day/week onsite role in Norwood, MA. 


  • Analyze operational data for accuracy, reconcile and adjust.
  • Track progress and report metrics
  • Partner with operations personnel to improve data accuracy through tactical process improvements and training.
  • Participate in requirements sessions with IT, Finance, and Business Operations to develop new solutions, including supporting a new ERP system next year.
  • Test new functionality.
  • Effectively communicate changes in systems and processes of an initiative to the plant and warehouse managers, supervisors, and users.
  • Provide hands on systems support to end users



  • 5-9 years working as a Operations Systems Specialist, Business Analyst, and/or Operations Super User in a manufacturing plant, consumer package goods (CPG) a plus
  • Troubleshooting ERP systems issues, errors and data
  • Experience designing and implementing physical, and practical plant floor processes
  • Ability to run reports and perform reconciliation
  • Experience training others to become proficient users and superusers
  • Proficiency in English; Excellent verbal and written communication with strong interpersonal and relationship building skills. Portuguese fluency a plus.
  • Strong analytical skills, exceptional planning, and organizational skills
  • Ability to analyze data using Excel and ERP reports, JET reporting knowledge a plus
  • Energy and drive to excel
  • Initiative and ability to proactively see projects to full completion
  • Capacity to juggle multiple tasks and projects simultaneously without compromising quality
  • Willing to learn new systems and be hands-on
  • Bachelor’s degree in related business or technical major including Industrial Engineering



  • Internal Customer Focus
  • Analytical
  • Problem solving
  • Teamwork
  • Execute flawlessly
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